Answers Problems Email Blocklist

Today I received a reply email from Online Forefront Security for Exchange & Exchange Hosted Archive Support on my email to them to delete the mail server IP address in the office where I work.

It took 2 days to wait for an email response from them since I sent 13 October 2009.

Email from them is that they've removed the ip address of our mail server from their list and block list takes 2 hours to activate it.

This is the content of their email:


Below is an update for your support incident. You may reply to this e-mail or visit our Support Web Site if you wish to respond or check for further status.

Thank you for allowing us to be of service to you.

Click here to visit our Support Web Site. (link to web site)

Subject
(Ip-address-in block)

Response (Kirk Goodman)
Hello,

This IP has been reviewed and was removed from the block list. Note that there is a small period of 1-2 hours after delisting is granted until all of our servers have been propagated with the new change. As long as the majority of traffic from this IP to our customers is not filtered as spam, messages will be allowed to flow uninterrupted through our network. If it is discovered to be spamming again in the future, relisting is likely to occur, and it will be more difficult to be removed from the list.

We will now be closing this case. If you have any further concerns, please reply to this email.

Thank you,
Kirk Goodman
Delisting Department

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